Frequently Asked Questions

Everything you need to know about your beauty journey with us.

What is the average shipping time for international orders?

International orders typically arrive within 7 to 14 business days, depending on the destination and selected shipping method at checkout.

Are your beauty products and contact lenses safe to use?

Yes, all our products are sourced from reputable manufacturers and comply with international safety standards, including ISO and CE certifications.

What is your return policy for opened items?

Due to hygiene and safety reasons, we cannot accept returns on beauty products or contact lenses that have been opened or had their seals broken.

How can I track my order status?

Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments through PayPal.

Do I need a prescription to purchase colored contact lenses?

While we offer non-prescription (plano) lenses, we highly recommend consulting with an eye care professional before wearing any contact lenses for the first time.